Mighty Acorn Digital (2025-present)

Product & Delivery Manger, Mighty Acorn Brand Manager

• Maintaining delivery momentum: Coordinate planning and delivery activities across projects or workstreams within a client engagement. 

• Managing dependencies: Track milestones, risks, and dependencies across teams to ensure work progresses smoothly.

• Facilitating team flow: Support team ceremonies such as standups, retrospectives, and planning sessions to maintain clarity and momentum.

• Removing blockers: Proactively identify and address issues that may slow progress or disrupt team productivity.

• Structuring work: Help translate high-level initiatives into organized workstreams, milestones, and deliverables.

• Resource coordination: Support staffing coordination and workload management across projects.

• Ensuring accountability: Maintain visibility into commitments and timelines to ensure the team delivers on expectations.

• Contract and delivery alignment: Track project deliverables and milestones to ensure alignment with contractual commitments.

• Improving delivery practices: Identify opportunities to improve workflows, collaboration, and delivery processes.

• Supporting team health: Foster an environment where cross-functional teams can collaborate effectively and solve problems together.

• Learning and adaptation: Encourage teams to reflect, learn, and adapt their practices as projects evolve.

• Strategic Marketing & Business Growth. Develop and lead Mighty Acorn’s annual marketing strategy, aligning initiatives with company growth goals and translating strategy into actionable quarterly plans,  campaigns, and business development support. Partner cross-functionally with leadership, operations, and business development teams to drive measurable growth and market expansion.

• Brand Leadership & Market Presence. Lead brand and employer brand strategy, shaping Mighty Acorn’s voice, identity, storytelling, and market positioning across all channels. Oversee integrated marketing initiatives including website strategy, social media, events, community engagement, content development, promotional campaigns, and emerging marketing opportunities to strengthen visibility, engagement, and talent attraction.

• Marketing Operations, Performance & Enablement. Establish scalable marketing systems, processes, KPIs, and reporting practices that improve consistency, effectiveness, and continuous improvement across the organization. Lead market research, competitor analysis, campaign evaluation, and maintenance of core govcon marketing assets including capability statements and past performance narratives.

• Team Leadership, Innovation & Organizational Alignment. Develop, mentor, and lead a high-performing multidisciplinary marketing function while fostering innovation, experimentation, accessibility, and alignment with company values. Communicate marketing priorities and outcomes effectively across teams and leadership, while staying ahead of industry trends, emerging technologies, and evolving audience behaviors.

Hoop & Bee (2023-present)

Partner, Creative Director

• Brand Leadership & Market Presence. Define and evolve the studio's brand identity, ensuring a consistent and compelling customer experience across all marketing, classes, events, and studio interactions. Lead the creative vision for studio projects, collaborating with staff, instructors, designers, and clients to develop inspiring quilting and sewing experiences. Oversee the visual presentation of the studio and provide creative direction for classes, workshops, events, and merchandising to create an inspiring, cohesive environment.

• Strategic Marketing & Business Growth. Create engaging written content—including newsletters, blogs, social media, product descriptions, and promotional materials—that communicates the studio's expertise, craftsmanship, and brand story. Develop and execute storytelling and marketing campaigns that increase studio visibility, celebrate customer projects, and promote workshops, events, and products.

• Design and teach color theory classes, providing practical instruction and resources that help quilters and sewists confidently apply color principles to their work. Curate fabric collections, color palettes, and project concepts that reflect current trends while supporting the studio's creative direction.

Gravity Switch (2004-2015, 2017-present)

Chief Strategy Officer & Creative Director

• Brand Strategy & Creative Direction. Develop and lead brand strategy, messaging, and creative direction that aligns with client goals, target audiences, and business objectives. Establish creative vision for branding, marketing campaigns, and design initiatives while ensuring consistency across all channels.

• Creative Development & Content. Oversee the creation of high-quality creative assets, including visual design, copywriting, multimedia, and brand identity systems. Develop creative briefs and provide hands-on support to ensure work is engaging, on-brand, and delivered to a high standard.

• Client Strategy & Collaboration. Partner with clients and cross-functional teams to define project scope, translate business needs into creative solutions, and align deliverables with strategic objectives. Present creative concepts and participate in client discussions to communicate recommendations and project direction.

• Team Leadership & Project Execution. Lead, mentor, and inspire creative team members while fostering a collaborative, innovative culture. Ensure projects are delivered on time, within scope, and meet quality expectations.

• Innovation & Optimization. Identify creative opportunities and solve branding and marketing challenges through innovative thinking. Stay informed on industry trends, conduct user testing, and incorporate stakeholder feedback to continuously improve creative effectiveness.

• Business Development. Support business growth by developing compelling proposals, presentations, and pitch materials that showcase the agency's creative capabilities.

Achievements included:

• Received multiple awards for design, usability, and best practices.

• Numerous articles in industry publications

• Numerous conference appearances

• Springfield College Graphic Design Program mentor

Clockwork Tattoo (2017-2020)

Shop Manager

• Leadership & Team Management: Supervised tattoo artists, apprentices, and front desk staff to ensure smooth daily operations.

• Customer Service Excellence: Provided high-quality service, resolved client concerns, and maintained a welcoming, professional atmosphere.

• Scheduling & Appointment Coordination: Managed booking systems and staff schedules to optimize client flow and minimize wait times.

• Inventory Management: Monitored and ordered supplies, ensured proper storage, and maintained compliance with health regulations.

• Health & Safety Compliance: Enforced sanitation procedures in accordance with local health department standards.

• Financial Oversight: Handled cash flow, processed payments, and maintained accurate daily sales records.

• Marketing & Social Media Management: Promoted the shop through Instagram, Facebook, and other platforms to attract new clients and highlight artist work.

Hot Topic (2004-2011, 2016-2020)

Assistant Store Manager, Store Associate

Responsibilities included:

• Lead, coach, and motivate a team of sales associates to achieve store goals and deliver exceptional customer experiences.

• Recruit, train, and onboard new team members, ensuring they understand company policies and product knowledge.

• Create and manage staff schedules to ensure adequate coverage during peak hours and special events.

• Conduct regular team meetings to communicate sales goals, promotions, and updates.

• Drive sales by implementing strategies to meet and exceed daily, weekly, and monthly store targets.

• Provide exceptional customer service by assisting shoppers, resolving complaints, and creating a welcoming environment.

• Ensure team members are engaging with customers, recommending products, and promoting upsell opportunities.

• Maintain a clean, organized, and visually appealing store that aligns with Claire’s brand standards.

• Oversee merchandise placement, seasonal resets, and promotional displays to optimize sales.

• Ensure all product displays are regularly replenished and organized according to store guidelines.

• Oversee daily store operations, including opening and closing procedures, cash handling, and bank deposits.

• Monitor inventory levels, complete stock replenishments, and ensure accurate product counts.

• Implement and maintain planograms to ensure consistent product placement.

• Ensure compliance with loss prevention policies.

• Process shipments efficiently and ensure backstock is organized and accessible.

• Ensure all team members are properly trained and certified to provide ear-piercing services in accordance with company and health regulations.

• Perform ear piercings as needed, ensuring a safe and comfortable experience for customers.

• Maintain cleanliness and safety protocols for all piercing equipment and procedures.

• Analyze sales reports to identify trends, strengths, and opportunities to improve store performance.

• Collaborate with district or regional managers to implement strategies for growth and operational excellence.

• Build and maintain relationships with customers to encourage repeat business and brand loyalty.

• Act as a brand ambassador for Hot Topic by upholding its mission, values, and fun shopping environment.

• Enforce policies regarding store security, loss prevention, and employee safety.

• Assist customers in selecting merchandise tailored to their interests or age groups.

• Promote special offers, loyalty programs, and in-store workshops or events.

• Stock shelves and displays with merchandise.

• Ensure product displays are visually appealing and organized by category or theme.

• Unpack, label, and organize new merchandise deliveries.

• Operate the cash register to process purchases.

• Handle cash, credit card transactions, and provide accurate change.

• Maintain a clean, organized, and inviting store environment.

• Adhere to store policies and safety procedures, including proper handling of potentially hazardous demonstration materials.

• Work collaboratively with team members to meet sales goals and ensure smooth operations.

• Resolve customer inquiries, concerns, or complaints promptly and professionally.

Achievements included:

• Received multiple awards for top sales/exceeding sales goals

• Received multiple awards for “Employee of the Month”

• Hot Selling Skills trainer

Home Depot (2016)

Merchandising Execution Associate

Responsibilities included:

• Ensure products are strategically placed to optimize sales and enhance the shopping experience.

• Maintain visually appealing and organized displays according to Home Depot’s merchandising standards.

• Monitor inventory levels and replenish shelves to prevent stockouts.

• Assist in unloading shipments and restocking merchandise in designated areas.

• Implement and maintain planograms to ensure consistent product placement.

• Adjust displays and layouts based on seasonal changes, promotions, or corporate directives.

• Update and maintain accurate product pricing, promotional signage, and labels.

• Ensure promotional materials align with corporate marketing strategies.

• Work closely with store leadership, vendors, and other departments to ensure seamless merchandising execution.

• Communicate stock issues or customer feedback to management.

• Follow all safety procedures when handling merchandise and using equipment.

• Maintain clean and hazard-free aisles to ensure customer and employee safety.

Pure Branding (2016)

Digital Marketing Director

Responsibilities included:

• Oversee the creation of high-quality, educational content (blogs, whitepapers, etc.) that builds brand authority.

• Development of client surveys and analysis of responses.

Ceonex (2009)

Website Project Manager

Responsibilities included:

• Define project scope, objectives, timeline, and deliverables based on business needs.

• Develop project roadmaps, schedules, and resource allocation plans.

• Ensure alignment with stakeholders and business goals.

• Collaborate with designers, developers, content creators, and marketing teams to ensure smooth execution.

• Assign tasks and monitor progress, ensuring accountability across teams.

• Facilitate team meetings, project updates, etc..

• Oversee the end-to-end website development process, from wireframes to launch.

• Work with developers to implement features, troubleshoot issues, and ensure technical feasibility.

• Serve as the main point of contact for clients, executives, and internal teams regarding project status and expectations.

• Provide regular updates, reports, and presentations on project progress, risks, and solutions.

Grynn & Barrett (2009)

Call Center Representative

Responsibilities included:

• Customer Communication: Answer incoming calls, emails, and online inquiries from clients, providing exceptional customer service and maintaining a professional, friendly demeanor.

• Appointment Scheduling: Schedule and confirm photo sessions for high school seniors, ensuring accurate data entry into the booking system.

• Product Knowledge: Provide detailed information about the studio's photography packages, pricing, and available add-ons, such as retouching or specialty prints.

• Sales Support: Upsell premium packages and additional services based on the client’s needs and preferences.

• Problem Resolution: Address client concerns or complaints, such as rescheduling requests or issues with previous orders, and escalate complex cases to management when necessary.

• Customer Records Management: Maintain and update client information, session details, and preferences in the studio’s database.

• Organization and Multitasking: Manage multiple client interactions simultaneously while staying organized and meeting daily call or sales targets.

Captain Video (2008-2009)

Store Associate

Responsibilities included:

• Greet customers warmly and create an engaging, shopping experience.

• Assist customers in selecting movies tailored to their interests or age groups.

• Promote special offers, loyalty programs, and in-store workshops or events.

• Stock shelves and displays with merchandise/re-shelving movies.

• Unpack, label, and organize new merchandise deliveries.

• Oversee daily store operations, including opening and closing procedures, cash handling, and bank deposits.

• Operate the cash register to process purchases.

• Handle cash, credit card transactions, and provide accurate change.

• Maintain a clean, organized, and inviting store environment.

• Work collaboratively with team members to ensure smooth operations.

• Resolve customer inquiries, concerns, or complaints promptly and professionally.

Claire’s (2003-2004)

Store Manager

Responsibilities included:

• Lead, coach, and motivate a team of sales associates to achieve store goals and deliver exceptional customer experiences.

• Recruit, train, and onboard new team members, ensuring they understand company policies and product knowledge.

• Create and manage staff schedules to ensure adequate coverage during peak hours and special events.

• Conduct regular team meetings to communicate sales goals, promotions, and updates.

• Drive sales by implementing strategies to meet and exceed daily, weekly, and monthly store targets.

• Provide exceptional customer service by assisting shoppers, resolving complaints, and creating a welcoming environment.

• Ensure team members are engaging with customers, recommending products, and promoting upsell opportunities.

• Maintain a clean, organized, and visually appealing store that aligns with Claire’s brand standards.

• Oversee merchandise placement, seasonal resets, and promotional displays to optimize sales.

• Ensure all product displays are regularly replenished and organized according to store guidelines.

• Oversee daily store operations, including opening and closing procedures, cash handling, and bank deposits.

• Monitor inventory levels, complete stock replenishments, and ensure accurate product counts.

• Ensure compliance with loss prevention policies.

• Process shipments efficiently and ensure backstock is organized and accessible.

• Ensure all team members are properly trained and certified to provide ear-piercing services in accordance with company and health regulations.

• Perform ear piercings as needed, ensuring a safe and comfortable experience for customers.

• Maintain cleanliness and safety protocols for all piercing equipment and procedures.

• Analyze sales reports to identify trends, strengths, and opportunities to improve store performance.

• Collaborate with district or regional managers to implement strategies for growth and operational excellence.

• Build and maintain relationships with customers to encourage repeat business and brand loyalty.

• Act as a brand ambassador for Claire’s by upholding its mission, values, and fun shopping environment.

• Enforce policies regarding store security, loss prevention, and employee safety.

Achievements included:

• Received multiple awards for top sales/exceeding sales goals

Toys R Us (2003)

Store Associate

Responsibilities included:

• Greet customers warmly and create an engaging, shopping experience.

• Assist customers in selecting toys tailored to their interests or age groups.

• Promote special offers, loyalty programs, and in-store workshops or events.

• Stock shelves and displays with merchandise.

• Ensure product displays are visually appealing and organized by category or theme.

• Unpack, label, and organize new merchandise deliveries.

• Operate the cash register to process purchases.

• Handle cash, credit card transactions, and provide accurate change.

• Maintain a clean, organized, and inviting store environment.

• Adhere to store policies and safety procedures, including proper handling of potentially hazardous demonstration materials.

• Work collaboratively with team members to meet sales goals and ensure smooth operations.

• Resolve customer inquiries, concerns, or complaints promptly and professionally.

• Engage with children and families to create a fun, hands-on shopping experience.

• Build and maintain relationships with customers to encourage repeat business and brand loyalty.

Fun Company Inc (2002)

Team Leader

Responsibilities included:

• Lead and supervise production crews in setting up and tearing down seasonal events, including indoor activities like casino nights and outdoor attractions like inflatable games and carnival setups.

• Assign tasks based on team strengths and event needs to ensure efficiency and high-quality execution.

• Monitor team performance and ensure adherence to company standards and safety protocols.

• Oversee the setup of casino-themed events, including gaming tables (e.g., blackjack, poker, roulette), lighting, and décor, ensuring a polished and immersive experience.

• Plan and manage the installation of large inflatable attractions, carnival games, and outdoor interactive experiences during warmer months.

• Act as the primary point of contact for clients and vendors during seasonal events, addressing any last-minute changes or special requests.

• Supervise real-time event operations, ensuring all interactive and gaming experiences run smoothly.

• Troubleshoot technical or logistical issues on-site, including inflatables, lighting, or casino equipment malfunctions.

• Ensure team members follow safety and operational guidelines, especially when handling large equipment or managing outdoor installations.

• Ensure all equipment is cleaned, tested, and properly stored after each event.

• Communicate updates and progress to clients during events, addressing any concerns promptly.

• Conduct pre-event safety inspections of inflatables and other interactive experiences.

Zany Brainy (2002-2003)

Store Associate

Responsibilities included:

• Greet customers warmly and create an engaging, educational shopping experience.

• Assist customers in selecting science kits, educational toys, books, and learning tools tailored to their interests or age groups.

• Promote special offers, loyalty programs, and in-store workshops or events.

• Stock shelves and displays with educational materials, science kits, and merchandise.

• Ensure product displays are visually appealing and organized by category or theme.

• Unpack, label, and organize new merchandise deliveries.

• Operate the cash register to process purchases.

• Handle cash, credit card transactions, and provide accurate change.

• Maintain a clean, organized, and inviting store environment.

• Adhere to store policies and safety procedures, including proper handling of potentially hazardous demonstration materials.

• Provide present wrapping and gifting support.

• Work collaboratively with team members to meet sales goals and ensure smooth operations.

• Resolve customer inquiries, concerns, or complaints promptly and professionally.

• Provide personalized recommendations based on customers’ learning goals or gift needs.

• Engage with children and families to create a fun, hands-on shopping experience.

• Build and maintain relationships with customers to encourage repeat business and brand loyalty.

Achievements included:

• Received multiple awards for top sales/exceeding sales goals

Event Services America INC/Contemporary Services Company, Coral Sky Amphitheater (2001)

Food Services Team Member

Responsibilities included:

• Prepare and set up catering stations for performers, crew, and VIP guests.

• Ensure meals are ready on time to accommodate performers’ schedules and concert timelines.

• Assemble and present high-quality, visually appealing platters and buffets for VIP areas.

• Restock food and beverage stations during the event, ensuring availability of refreshments.

• Provide catering services in green rooms and backstage areas for artists and their teams.

• Follow detailed catering riders to ensure performers' specific dietary needs and preferences are met.

• Monitor and maintain cleanliness and organization of backstage food and beverage setups.

• Communicate with production staff to coordinate meal delivery or replenishment as needed.

• Serve food and beverages in VIP areas, ensuring a luxurious and professional experience.

• Address VIP guests’ special requests and dietary accommodations.

• Monitor the flow of food and drink in VIP lounges to prevent shortages or delays.

• Maintain strict adherence to food safety standards, including temperature control and sanitation.

• Regularly clean and sanitize food prep areas, utensils, and serving stations.

• Handle all food and beverage items with care to ensure compliance with health codes and venue policies.

• Collaborate with chefs, bartenders, servers, and production staff to ensure seamless catering operations.

• Support the catering manager in managing the timeline and logistics for meal service during events.

• Transport food, drinks, and catering supplies between kitchens, prep areas, and event spaces.

• Adapt to high-energy, fast-paced environments during peak event hours.

• Provide exceptional service to high-profile clients, artists, and VIPs with discretion and professionalism.

• Insure catering services align with the unique atmosphere and standards of a concert venue experience.

Restoration Hardware (2001)

Stock Clerk

Responsibilities included:

• Receive, unload, and inspect incoming shipments for accuracy and damages.

• Organize and stock shelves with merchandise, ensuring proper placement and labeling.

• Monitor inventory levels and notify supervisors of low-stock items or discrepancies.

• Perform regular stock counts and assist in inventory audits.

• Keep the stockroom clean, organized, and accessible.

• Label and store products in designated areas to maintain efficient inventory flow.

• Work with the management team to prioritize and execute stock replenishment tasks.

• Participate in unloading trucks and organizing backstock.

Vermont Bread Company (2001)

Bread Factory Employee

Responsibilities included:

• Operate and monitor bread-making machinery, including mixers, ovens, and slicers.

• Ensure the dough meets required quality standards for texture, consistency, and weight.

• Inspect finished bread for quality and consistency before packaging.

• Operate packaging machinery to wrap, seal, and label bread products.

• Clean and sanitize production equipment and workstations to meet health and safety standards.

• Adhere to all hygiene and safety protocols, including wearing appropriate personal protective equipment (PPE).

• Assist with loading and unloading deliveries of raw materials and finished products.

• Prepare and organize finished products for delivery or shipping to customers.

• Collaborate with team members across departments to ensure smooth workflow and efficient production.

Regal Cinemas (1998)

Concessions

Responsibilities included:

• Greet customers warmly and provide a friendly, welcoming experience.

• Take and process food and beverage orders accurately and efficiently.

• Address customer inquiries about menu items, promotions, and theater policies.

• Prepare and serve concession items, including popcorn, beverages, candy, and other snacks.

• Follow food safety and hygiene standards during preparation and handling.

• Restock concession items to ensure availability throughout shifts.

• Operate the cash register to process payments.

• Handle cash, credit card transactions, and provide accurate change.

• Balance the cash drawer at the end of shifts and report discrepancies.

• Keep the concession area clean and organized, including countertops, equipment, and storage areas.

• Dispose of trash and maintain cleanliness in customer-facing areas.

• Promote and upsell theater loyalty programs, combo deals, or special offers.

• Adhere to all company policies and safety regulations.

Marlboro College, Work Study Program (1998-2001)

Cleaning Crew Supervisor

Responsibilities included:‍ ‍

• Supervise and coordinate the daily activities of the cleaning staff.

• Assign tasks and ensure even distribution of workloads among team members.

• Inspect work areas to ensure cleaning tasks are completed to company and client standards.

• Monitor and maintain inventory of cleaning supplies and equipment.

• Enforce adherence to health, safety, and sanitation standards.

• Maintain strong relationships with clients, addressing their needs and concerns.

• Prepare and submit reports on cleaning activities, staff performance, and inventory usage.